Terms and condition
Terms and Conditions
Effective Date: February 1, 2025
Welcome to Mahasagar Online Grocery Delivery Service! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.
1. General Terms
By accessing or using the Mahasagar platform, you confirm that you are at least 18 years old, or the legal age required to enter into a binding contract in your jurisdiction, and agree to these Terms and Conditions.
2. Use of Our Services
You may use our website to browse, order, and purchase groceries and other related products for delivery. You agree to use the services only for lawful purposes and in accordance with these terms.
3. Account Registration
To place orders, you may need to create an account with us. You agree to provide accurate, current, and complete information and to maintain the confidentiality of your account details. You are responsible for all activities that occur under your account.
4. Product Availability
All products offered on our website are subject to availability. We make every effort to ensure that our inventory is accurate, but there may be instances where a product is out of stock or unavailable. In such cases, we will notify you as soon as possible and offer alternatives or issue a refund if necessary.
5. Orders and Payments
By placing an order on our website, you are making an offer to purchase the listed products at the prices shown, subject to availability. Once we receive your order, we will send an order confirmation. However, your order will only be accepted once we confirm the availability of the items and process the payment.
Payments are processed securely via our payment gateway. You agree to pay all fees and charges associated with your order.
6. Delivery
We offer delivery services for the products purchased through our platform. Delivery times may vary based on your location and product availability. We will provide an estimated delivery window at the time of your order, but we do not guarantee exact delivery times. Please ensure you provide accurate delivery details, including your address and contact information.
7. Pricing and Taxes
Prices on our website are listed in [currency]. All applicable taxes, delivery charges, and other fees will be added to the total price at checkout. We reserve the right to modify prices at any time, but any changes will not affect orders that have already been processed.
8. Returns and Refunds
If you are unsatisfied with the products received or they are damaged during delivery, please contact our customer support team within [number of days] days of delivery for a return or refund request. Conditions may apply for eligibility, and we may ask for photographic evidence of the damaged goods.
9. User Conduct
When using our services, you agree not to:
- Violate any laws or regulations.
- Engage in any fraudulent or unlawful activity.
- Interfere with or disrupt the website, servers, or networks.
- Collect or store personal data from other users without consent.
10. Privacy Policy
Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy.
11. Intellectual Property
All content on our website, including logos, images, text, and trademarks, is owned by Mahasagar or its licensors. You agree not to use, copy, or distribute any content without prior written consent.
12. Limitation of Liability
Mahasagar is not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability is limited to the amount paid by you for the order in question.
13. Indemnity
You agree to indemnify and hold harmless Mahasagar, its affiliates, employees, and agents from any claims, losses, or damages resulting from your violation of these Terms and Conditions or your use of our services.
14. Amendments
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these Terms regularly.
15. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [jurisdiction/country], without regard to its conflict of law principles.
16. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Mahasagar Online Grocery Delivery Service
support@mahasagar.ai